Businesses in Scranton operate in a mix of older commercial buildings, modern professional offices, retail storefronts, and medical facilities, each with its own cleaning requirements and expectations. Finding a cleaning company that shows up reliably, follows a documented scope of work, and responds quickly when something goes wrong is harder than it sounds. Here’s what you need to know to make the right choice for your facility.
What Commercial Cleaning Actually Covers in a Business Setting
Standard commercial cleaning encompasses more than sweeping and emptying trash. A complete janitorial service for a Scranton business typically includes:
- Restroom cleaning and sanitation. Toilets, urinals, sinks, mirrors, floors, and touchpoints (door handles, dispensers) cleaned and disinfected using EPA-registered products. Supplies restocked, soap, paper towels, toilet paper.
- Floor care. Vacuuming of carpeted areas, mopping of hard floors, attention to entryways where soil accumulates. Floor finish maintenance for tiled areas as needed on a separate schedule.
- Common area and office cleaning. Desk surface wiping, dusting of horizontal surfaces, spot-cleaning of glass partitions, disinfection of high-touch areas like light switches, door handles, and shared equipment.
- Trash and recycling removal. All bins emptied and relined. Waste transported to designated disposal areas.
- Kitchen and break room service. Sink cleaning, countertop wiping, exterior of appliances, floor mopping, and trash removal. Interior appliance cleaning is typically scheduled separately.
What’s not usually included in standard janitorial service: window washing (exterior), carpet deep extraction, hard floor stripping and waxing, post-construction cleanup, and pressure washing. These are specialized services scheduled on their own cadence.
Industries We Serve in the Scranton Area
Excellence Janitorial Services works with a range of commercial clients across different sectors:
- Medical and dental practices. Infection control standards, proper disinfection of exam rooms and waiting areas, biohazard-aware protocols, and scheduling that works around patient hours.
- Office buildings and professional services firms. Law offices, accounting firms, insurance agencies, and corporate offices all benefit from consistent nightly or multi-weekly service that maintains a professional appearance for clients and staff.
- Retail locations. Storefront cleanliness is a direct part of customer experience. Floor care, restroom service, and display area cleaning are critical in customer-facing retail.
- Restaurants and food-service facilities. Kitchen deep cleaning, dining room sanitation, and health inspection readiness require specialized knowledge and food-safe products.
- Financial institutions. Banks and credit unions have security requirements that affect how cleaning crews access the facility, and high standards for public area presentation.
What to Expect from a Professional Cleaning Company in This Market
Professional commercial cleaning companies operating in Pennsylvania are required to carry general liability insurance and workers’ compensation. Any company that can’t provide a current certificate of insurance shouldn’t be considered, the risk to your business is real if a worker is injured on your property and coverage isn’t in place.
Beyond insurance, look for:
- Background-checked employees. Your cleaning crew will have access to your facility, often after hours. Employee screening is a basic requirement for commercial clients.
- Written scope of work. Every task, every area, every frequency should be in writing before service begins. Verbal agreements don’t hold up when expectations differ.
- Consistent staffing, A rotating cast of cleaners doesn’t build familiarity with your facility. Ask whether you’ll have the same team on your account.
- Clear communication process. Who do you call when there’s a problem? What’s the response time? Is there a direct line to a supervisor or owner?
Most established commercial cleaning companies will do a walk-through of your facility before quoting. This is the norm, not a special favor, it’s the only way to quote accurately. Be cautious of any company that prices a job over the phone without seeing the space.
Pricing for Commercial Cleaning in This Area
Commercial cleaning pricing in the Scranton market reflects the cost of labor, supplies, insurance, and the complexity of your facility. General ranges:
| Facility Type | Typical Monthly Range | Notes |
|---|---|---|
| Small office (under 1,500 sq ft), 2x/week | $150–$350/month | Basic janitorial, no floor waxing |
| Mid-size office (2,000–5,000 sq ft), 3x/week | $400–$900/month | Includes restrooms, common areas |
| Retail storefront, daily service | $350–$700/month | Depends on traffic and restroom count |
| Medical office, 3x/week | $500–$1,200/month | Higher due to disinfection standards |
| Restaurant (front of house only) | $400–$800/month | Kitchen deep clean priced separately |
These ranges reflect current market rates and can shift based on your specific requirements. A walk-through will produce a specific quote for your space, not an estimate that changes once service begins.
Frequently Asked Questions
How do I get a quote for my Scranton business?
Contact us to schedule a walk-through of your facility. We’ll assess the space, discuss your requirements, and provide a written scope of work with a fixed monthly price. The walk-through takes 20–30 minutes and is the only way to give you an accurate number.
Do you clean after business hours?
Yes, most commercial clients prefer evening or overnight service to avoid disruption. We can work around your operating schedule. If you need cleaning during business hours, that’s also possible depending on your facility layout and the type of service involved.
What’s your response time if there’s a problem?
We respond to client concerns within 24 hours, typically same day. If a visit is missed or a task wasn’t completed to standard, we schedule a make-up. We don’t wait for you to escalate an issue repeatedly before addressing it.
Are your cleaners employees or subcontractors?
Our cleaning staff are employees of Excellence Janitorial Services, not subcontractors. This means they’re covered by our workers’ compensation policy, they’re trained to our standards, and they’ve undergone background screening. Subcontractor arrangements can work, but they create gaps in accountability and insurance coverage that employees don’t.
Do you handle one-time cleanings or only ongoing contracts?
We do both. Ongoing contracts are the core of our business, but we also handle one-time cleanings for move-ins, move-outs, post-construction cleanup, and special events. Contact us with the details and we’ll let you know what we can accommodate.
Ready for a Cleaner Space?
We serve Scranton, Wilkes-Barre. Kingston, Pittston, and the greater Luzerne County area. Get a free quote today.